FAQ

What is the delivery time?

Products are shipped within 10 business days.

When washing fabrics shrink?

In our fabrics there are no synthetic fibers therefore there is minimum shrinkage. Follow the following washing suggestions to get best results.

How shall i wash the fabrics?

To preserve the brilliance of the colour and the beauty of the fabric we suggest:
- First washing at 40°C / 104°F, following washings even at 60°C / 140°F;
- Do not use softeners and do not centrifugate;
- Natural drying and not tumble dry;
-For red colour fabrics first washing separately is advised.

Linen/natural colour will tend to turn slightly lighter after some washings.

Our fabrics are woven on antique Jacquard and Ratiére looms, this is why you might find some small irregularities on the weft which are impossible to avoid.

How should I wash products with fringe?

Washing bath towels or other small product with fringes is quite simple: put the item in a cotton or linen and cotton blend pillow case and put it in the washing machine. You will get a perfect washing and fringes won’t be damaged.

Are the products i’m purchasing really woven and sewn in Italy? can i visit the production?

Fabrics are entirely produced in our factory in Italy. Production can be visited by appointment in Anghiari (Arezzo) about 150km / 100 miles south of Florence.

When purchasing fabric by the meter/yard will you send exactly the quantity ordered?

No, we will send some centimeters/inches more. The extra will be sent free of charge.

How can I make a product that I purchased? And to get a refund?

Items may be returned if not satisfied, within 14 or 30 calendar date days of receipt. This must be done according to our policies spelled out here and according to any related laws. If product is not damaged by client, entire costs to client will be applied to another purchase of like costs.

What are your terms of sale? I want to make a claim, how can I do?

Purchases made on shop.Busatti.com are regulated by Legislative Decree n* 185 dated May 22, 1999 as it relates to consumer protection. Distant contracts through e-commerce are regulated by Legislative Decree n* 70, dated April 9, 2003.

Complaints regarding orders can be sent by email to shop@busatti.com.

Can I get the invoice?

Yes, just follow the instructions when ordering.

Are shipping costs high? how do you ship?

Shipment cost to Europe are € 8,00 and each parcel is send with courier UPS.

The minimum order for Italy and the rest of Europe is € 40,00.

Shipment cost to the USA are € 20,00 with a minimum order of € 50,00

can I pay with bank wire? and on delivery?

No, the only payment method right now is with credit card.

Busatti s.r.l is associated to imprese storiche italiane, what are they?

The Italian Historical Businesses (UISI Unione Imprese Storiche Italiane), an association born in Florence whose members are only Italian businesses of great tradition and history and which are owned by the same family for at least 150 years.